Zackary Henderson
Technical Designer
East Ridge at Epic Games
Game & Engine Development Company
Role(s): Engine Support Technician
Team Size: 10 people
Engine: Unreal Engine 4
Platform(s): PC
Worked 06/2019 - 06/2020
*Worked remote for 6 months
Epic Games is the company that created the Unreal Engine. The games they are best known for are Gears of War 1-3 and Fortnite. Due to signing a NDA I cannot disclose everything I have worked on at this company.
Provided Support for 3rd Party Companies (AAA and Enterprise)
I regularly provide support for third party companies with the following support:
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Create individualized solutions for user's problems.
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Provide engine support best practices.
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Determine if their issue is a bug and log it while providing a temporary workaround.
Verified, Replicated, Debugged, & Logged Bugs involving C++ & Blueprints
Users submit bugs that they run into and I verify, replicate, debug, and log bugs. I regularly learn new things due to exposure to so many different parts of the engine including how to use C++ and blueprints in tandem.
Acted as primary Point of Contact with Twinmotion (Epic Subsidiary)
I am the main point of contact with TwinMotion, which is an architecture visual software company. I handle working out and triaging the bug submissions and work with Twinmotion to establish standard procedures for customer interaction.
Created Company Wide Engine Support Metric Reports
Twice a week I create engine support metrics reports that encompass the entirety of Epic Games across the globe. This goes out to all the highest executives, producers and sales teams in the company and is used to help direct the efforts of all the various departments.
Various Tasks
I perform some other tasks periodically. These include:
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Assist writing the engine release notes
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Performing QA for new engine content